Support
Having trouble with one of our games, or got a question? Check below, or write to us with the game, the phone you use and what happened.
Questions about Riflessi
Where is my progress saved?
On your phone, or in your browser if you play on the website. There are no accounts: if you uninstall the app or clear your browser data, your progress is lost.
How do I change my ad choices?
In the app, open Settings › Privacy options. It appears in countries where consent is required, such as in the European Union.
Is the game free?
Yes. There are ads, and rewarded videos are only watched if you want to. Every item in the collection is won by playing.
Which devices does it run on?
Android 7.0 or later, iPhone with iOS 15 or later, and in your browser.
Can I play offline?
Yes. Once installed, the app also works offline; the browser version does too after your first visit.
Questions about Pinna
Where is my progress saved?
On your phone, or in your browser if you play on the website. There are no accounts: if you uninstall the app or clear your browser data, your progress is lost.
Why does the game ask for my date of birth?
So it only shows suitable ads: under 13, only ads designed for children; under 16, never personalized ads. The game asks for the month and year only once and doesn’t save the date, just the age group.
How do I change my ad choices?
In the app, open Settings › Privacy and ads › Privacy options. It appears where consent is required, such as in the European Union.
Is the game free?
Yes. There are ads, and rewarded videos are only watched if you want to. Every item for your penguin is bought with the fish you catch while playing: no purchases with real money.
I’m stuck on a level: what can I do?
Tap Hint, the light bulb at the bottom: an arrow shows you the right move. When you run out of hints, watch a short video to the end to get more.
Can I play offline?
Yes. The app also works offline (only ads and rewarded videos are missing); the browser version does too after your first visit.
Which devices does it run on?
Android 7.0 or later, iPhone with iOS 15 or later, and in your browser.